Refund and Cancellation Agreement

Refund and Cancellation Terms

Purchased token packages are digital products and cannot be refunded once they have started to be used (once the contact details of a request have been unlocked).

Completely unused token packages can be refunded upon request via destek@evbankasi.com within 14 days of the purchase date.

Duplicate charges or incorrect transactions caused by a technical error are reviewed and refunded.